Rethink Direct Mail
Think about the last purchase you made. What did it take to bring you from prospective customer to committed buyer?
Prospects typically need multiple touches before they commit to a purchase—over 7, according to the Online Marketing Institute. While it’s relatively easy to send out lots of emails or post on social media, we’re in an age where many of us are experiencing digital overload. (The average office worker receives 121 emails per day!) In such a crowded digital space, it’s hard to make your voice heard. If you’re not getting the kind of response you’d like from your marketing campaigns, it may be time to add direct mail to the mix.
Direct mail consistently rates as being more trustworthy, more memorable, and read more often than email. It provides a personal touch and the kind of experience digital just can’t deliver.
Direct mail may seem limiting if you have limited experience with it. However, printing has advanced considerably, giving you a wide range of options for texture, color, shape, design, and personalization.
As with any marketing communication, direct mail works best when it is relevant to the recipient and tailored to your audience. Just like digital communications, you can automate your direct mail to make the process more efficient.
What is Marketing Automation?
The basic idea of marketing automation is to use software to replace repetitive manual processes with automated actions. You can find, target, and contact prospects effectively and efficiently. The automation software makes it easy to segment your contact lists and target specific audiences with tailored messages, leading to increased sales for your business. Automation delivers you more qualified leads and makes your marketing more efficient, so that you can focus on high-gain sales activities for your company.
Automation often relies on a trigger system, where a prospect completes a certain action, such as opting in to an email list, that triggers your software to send an email to them. Automation is regularly used for digital marketing processes, and the benefit of digital automation is that you can reach prospects instantaneously, increasing the chances of a sale. However, direct mail can be automated too, and it gives recipients something more: a physical and personal experience that stands out from a cluttered email inbox.
Some examples of direct mail automation campaigns include:
- Seasonal promotions
- Exclusive offers based on past purchase history
- Mailings to celebrate birthdays, anniversaries, or to thank
- Promotional packages, featuring branded products
Case Study: A Real-Life Campaign
An essential factor of any automated campaign is to know your audience. Automation software makes it easy to segment your contact lists to find the best audience for your campaign. You can define your best customers and the key demographic and psychographic factors they have in common.
If you’re working in a B2B context, you may find that a certain industry uses your services more frequently than others. If this is so, it makes sense that you’ll want to engage with similar businesses to find more customers that are like your best customers.
A recent mailing campaign we did followed this model. We identified an industry we frequently worked with, and set out to create a campaign to attract more leads from this group. Having worked with this demographic before, we were able to anticipate common pain points, needs, and desires they face, and create content with those factors in mind.
Before contacting anyone, we put together a compelling direct mail marketing package that was personalized to the recipient, showing our knowledge of their industry and reaching them on a personal level—we know your problems and desires, and we can help you to solve and achieve them.
The packets included a letter personalized with the name, address, and institution of the recipient, a functional portfolio folder featuring content customized for the recipient’s business, and a description of our services specific to that audience, all packaged in a custom envelope.
While we were able to create a personal touch with our content, automation allowed us to find and connect with these prospects in a timely, scheduled manner. We purchased data lists that we then compared to our current customer list to exclude our customers from receiving a prospecting packet. Once we identified a qualified list of recipients, we automated the mailing by consistently sending out 10 packets per week and following up with a structured phone and email schedule.
We created a personalized and industry-specific mailing and used automation to identify, mail to, and follow up with qualified recipients. We were able to generate business by creating an impression with our direct mail package, so that it stood out amongst the myriad marketing messages these businesses received on a daily basis.
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